Data Deletion Instructions

Sign in, then go to Settings → Data and privacy. Use the account deletion control and confirm. Deletion starts at once: the account is locked, so nothing new can be made, bought or uploaded, and an active subscription is canceled immediately, with no refund for the period already started; the credits left on the account are lost. Until the account is erased you can still download your data and your invoices; once it is erased, you are signed out.

If you cannot sign in (lost credentials, deactivated account), email hello@contact.x-celant.com from the address associated with your account and request deletion. We verify the request and process it within 30 days.

• Your profile and authentication data (email, name, login identifiers).
• Your uploaded media, generated assets, campaigns, drafts and exports.
• OAuth tokens for any social account you connected (Facebook, Instagram, TikTok, YouTube). Revoking access from the platform's side (for example Facebook → Settings → Business Integrations) has the same effect: we delete the corresponding tokens.
• Usage records that identify you. Billing records required by tax and accounting law are retained in de-identified or legally mandated form only.

What remains after the deletion:

• the billing records described above;
• the deletion receipt: the dates and stages of the deletion and one-way fingerprints, without any of your content, so that the deletion can be checked;
• a one-way fingerprint of your email address, linked to no account, kept so that the free trial is given only once per person (see the Privacy Policy).

The account is locked as soon as you confirm. Its data and files are erased as soon as nothing of yours is still running: usually within minutes of your request. When a production is still running or files remain to be removed, the deletion resumes by itself every day, and it is complete within 30 days at most; your deletion receipt shows where it stands. Copies in our providers' backups disappear as those backups rotate, within 90 days at most. Data we are legally required to keep (such as invoices) is retained for the statutory period only, then destroyed.

When you connect a social account, we store only the access tokens and the minimal account metadata needed to publish on your behalf (page or channel identifiers and names). We do not import your followers, messages or historical posts. Deleting your account, disconnecting the platform from Dashboard → Settings, or revoking the app from the platform's own settings all cause these tokens and metadata to be deleted as described above. For any question, contact hello@contact.x-celant.com.