Master Services Agreement (MSA)

Each order states deliverables, formats, languages, source materials, responsibilities, timetable, review stages, revision allowance, price, currency, taxes and payment terms. No volume, business outcome or firm deadline is promised beyond that order. Changes to scope or price require written agreement.

The customer supplies required materials and rights on time and identifies an authorized approver. Deliverables are reviewed against the order's criteria; a nonconformity is described specifically so it can be corrected. Silence is not automatic acceptance. Production, release and publication follow the agreed authorizations.

Amounts and due dates are those in the order. Standard purchases remain subject to the platform's payment, refund and withdrawal rules. Cancellation of a business engagement is settled according to agreed work, completed stages and explicitly accepted commitments; this text alone creates no new cancellation penalty. Mandatory rights remain protected.

The customer retains its source materials. Rights in outputs, AI-provider limitations and music, voice and media licences follow the order and Terms of Service; no exclusive right or copyright protection for generated content is guaranteed without a basis. Each party protects the other's confidential information. Portfolio publication requires separate permission.

When the engagement involves processing personal data for the customer, the DPA and annexes are accepted with the order. Technical providers remain subject to applicable obligations. Outages and dependencies are communicated with recovery measures; no numerical SLA, certification or insurance is presumed.

The order defines its term and termination arrangements. Amounts due, acquired rights and confidentiality and data obligations survive according to their nature. The warranties, liability limits and governing-law provisions of the Terms of Service apply unless business terms are expressly negotiated; no limit removes mandatory rights.

For commercial matters: the accepted order and amendments, then this framework, then the Terms of Service. For data matters, the DPA and mandatory transfer instruments prevail under their terms. Variations must be written and accepted by both parties. Contact: hello@contact.x-celant.com.