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Refund and withdrawal policy

Last updated: October 23, 2026

This policy restates the refund rules in the X-Celant Terms of Service. It covers subscriptions, credits and made-for-you orders. Your mandatory statutory rights continue to apply.

5. Refunds

  • Refunds are made by us, on request, to the means of payment you used: write to hello@contact.x-celant.com. The site does not make them by itself.
  • Plans: the period already started is not refunded when you cancel, except where the law requires it.
  • Credit packs: credits have no cash value, and a pack is not refunded, except within the right of withdrawal (section 6) or where the law requires it.
  • Made-for-you orders: an order is paid when it is sent. We refund it in full if we decline it, or if you ask us to stop before the work starts; after that, the right of withdrawal applies (section 6), and once the video is fully delivered a paid order is not refunded, except where the law requires it. An order sent before 12 November 2026 is paid after its preview: before that payment, nothing is owed.
  • When a payment is refunded or disputed, the credits it bought are taken back in proportion to the amount refunded; credits already used are not.
  • Account deletion: deleting your account cancels an active subscription at once, with no refund of the period already started, and the credits left on the account are lost.

6. Right of withdrawal

  • If you are a consumer living in the European Union, you may withdraw from a contract made with us within 14 days, without giving a reason. The 14 days start on the day you buy a plan or a credit pack, or on the day you pay for a made-for-you order. To withdraw, use the button "Withdraw from the contract here" on the page x-celant.com/legal/withdraw, linked at the foot of every page: you confirm it on a second step and receive an acknowledgment with the date and time at once. You may also send us a clear statement before the 14 days end, for example by email to hello@contact.x-celant.com, or the model form below.
  • Before you buy a plan, a credit pack, an add-on or a made-for-you order, a box you tick yourself asks you whether you want to use your purchase right away, or the work on a made-for-you order to start as soon as you pay (for an order paid after its preview, its files delivered as soon as you pay), and to acknowledge what that means for this right. The payment does not open without it, and the invoice of your purchase repeats what you ticked.
  • You lose this right: for a service, once it has been fully provided, when it started at your express request and you acknowledged that you would lose the right once it is fully provided; for digital content that is not supplied on a physical medium, once its supply has begun with your express prior consent and your acknowledgment that you thereby lose the right (Directive 2011/83/EU, article 16, points (a) and (m)). This is the case, for example, of a made-for-you video fully delivered after its work started at your request, or of a production made with your credits at your request.
  • When you withdraw in time, we refund what you paid within 14 days, to the means of payment you used. If you asked for a service to start within the 14 days, we may keep an amount in proportion to what was provided before you withdrew.
  • Some countries outside the European Union give consumers similar rights; these Terms do not limit them.
  • Model withdrawal form (fill it in and send it only if you wish to withdraw from the contract). To Meyandy LLC, PO Box 973, Laveen, AZ 85339, United States, hello@contact.x-celant.com: I hereby give notice that I withdraw from my contract for the supply of the following service or digital content: [describe it]. Ordered on [date] / received on [date]. Name of the consumer: [name]. Address of the consumer: [address]. Signature of the consumer (only if this form is notified on paper). Date: [date].

Request a refund

Write to hello@contact.x-celant.com with your account email, order or invoice reference and request. Never send your card number or password. For withdrawal, you can also use /legal/withdraw. A monetary refund and credits returned after a technical failure are separate operations.

Currency and receipt

Payment and refund use Stripe and the original payment method unless otherwise agreed or required. Stripe determines the conversion treatment applicable to the transaction; your bank may apply its own fees. Posting time depends on the payment method. The confirmation states the amount actually refunded.

Refund and withdrawal policy · X-Celant